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Mail Order
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- Is everything is in stock ?
Mostly yes, if so, they're listed as "Available". The records listed as
"Available on Request" are not in stock but could be ordered quite fast
; just place your order normally and we'll answer you about avaibility asap.
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- How long does it take to receive an order ?
After placing an order, you should receive a mail with all the process
infos within 24h. We send orders within 48h after receiving the
confirmation of payment.
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- I don't receive any mail from Mandaï, what can I do ?
Maybe our mails arrive in your Spam box. The alternative ways to contact us are in the Contact Section
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- Do the orders are well protected ?
Yes, packages are safe. We had very few troubles with the Post Office but if youwant to secure your parcel at maximum, you can ask for recommended shipping and add 4.40 € to your order.
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- I don't have a Papyal account, do I have to mention it before ordering ?
No you don't have to. When you'll place your order, you will receive a confirmation by mail within 24h - In this confirmation mail, there will be several way to pay your order and you'll just have to choose the one you prefer. If there's a problem about it, just send a mail to Olivier.
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- How can I pay the records ?
You can pay orders on this website via Banc account transfert and Paypal. If you wish to use a credit card, our catalog are available on GEMM, MUSICSTACK, DISCOGS and CD&LP.
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Distribution
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- How can I get records from Mandaï in my shop / mail order ?
Take in touch with Olivier about it. Please note that prices for professional are not the one on our Mail Order section. We can also send you a free catalog.
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- How my record(s) / label could be distributed by Mandaï ?
If you think that your work could fit with ours, send us a mail about it or a package with some sound (even CD-r are ok). Please don't send links or Mp3 via mail, we won't listen to them. We receive lots of requests so please be patient and keep in touch with Olivier).
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- Does Mandaï produce records ?
Very few. We're more acting in distribution and promotion than in production. The best we can do so far is advise you.
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- Where the records that Mandaï distributes are available ?
We're mostly working with record stores of the BeNeLux and distributors / mail order from all over the world. Records are also available via our Mail Order and through GEMM, MUSICSTACK, DISCOGS and CD&LP. Check also our Link Section.
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- How does Mandaï deal with labels and bands ?
Every case is different. Get in touch with Olivier for more information.
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Promotion
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- Which promotion does Mandaï for the records they distribute ?
We're working with radios, webzine and specialized magazine from BeNeLux and accross. Check our our Link Section.
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- How can I receive promo stuff from Mandaï ?
Please get in touch with Pierre and ask him. Send us also your magazine / radio playlist / link of website as we could see how you work.
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Website
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- It seems a link is not active anymore or that there's a mistake on Mandaï's website.
Please send a mail to Duby about it.
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